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Shipping and Delivery

Delivery method

We offer domestic shipping for Sabah and Labuan. We primarily use ABX Express, Lorry or Taxi delivery for rural areas. All courier service will not be able to ship to P.O. Box. For guarded or high security premises, please obtain prior approval before submitting order or drop by our store for immediate pickup.


Charges

We have different charges depending on size of item and order amount. Fees will be automatically calculated during checkout. For more enquiries, send us an email to investlinesabah@gmail.com. 


Insurance

All parcels are being insured. Customers do not need to make any special request on shipping insurance. Investline Sdn Bhd take full responsibility for any damage or lost during delivery. Please read our Returns & Exchange Policy for more info.


Tracking

Once the parcel is shipped out, we will send you the tracking link via email. For delivery via lorry or taxi, we will inform you the place for pickup.


Delivery Time

All shipping dates are in business days. Business days is Monday to Friday only, excludes all public holiday. All express couriers and postal services in Malaysia only operate half day on Saturday. We therefore cannot assume courier service will make delivery on Saturday.

In stock items are shipped out next business days after order is placed. Shipment will arrive the next following business day. Shipment to rural areas will take additional 1-2 business days especially rural villages, towns and islands.

 

Pre-Order

Pre-order items are imported goods and shipment from overseas could take up to one month or longer depending on manufacturer stocks availability. 

Payment needs to be collected for pre-order items. Once the item arrives, we will ship it immediately.


International

Unfortunately at the moment, we do not provide shipping for international customers.